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Trends in the Experience and Service Economy by prof Chris Voss

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This report gives the result of research  that sets out to identify  some of the key management and business trends in the realm of experience.
Companies that actively manage experience create significant more margin
Report by Prof.Chris Voss London Business School March 2004
Download report

Value Creation through Experience Exec.Course 23-28 april 06

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Engage yourself in this five day Executive Course ‘Value Creation through Experience‘. The most intensive course in the field. 1. No time?? Register for the complete course materials
2. Sponsor a student! receive complete manual and customized report
program Umbria 2006
preview course06
Read blog of Course 05
Read a testimonial
See the photo-album

E-day presentation:
Een nieuwe kijk op de Experience Economy

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“Er is een maatschappelijke transformatie bezig waarin consumenten naar ‘communicatieve zelfsturing’ gaan. Ze geven betekenis aan hun leven van buiten naar binnen - zoals dat winkelen en producten een identiteit verschaffen’ maar vooral ook van binnen naar buiten: Persoonlijke ontwikkeling, vriendschap en authenticiteit zijn de belangrijkste waarden. Daar moeten bedrijven op aansluiten. “

Download presentation (in dutch) : Betekenisvolle belevenissen Download presentation(English): Meaningful Experiences, for full video registration http://www.flickr.com/photos/hans-on-experience/sets/1124492/ . As follow-up we organise 8 th of december a seminar and workshop about on-line/off-line experiences.

Interview:
9 historical steps towards an experience economy

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"Throughout the view of value is still associated with "products and services" rather than the individual’s human experience, and creation of value is "firm-centric". I argue that we need to start instead with the human experience andassociate value with outcomes that individuals derive from interactions with a network of firms/products/service providers/channels.These are triggered by a context and the set of actual interactions in the network defines what I call an "experience environment". Companies must learn to focus on experience environments rather than product and service offerings. " See the video.