The Support Economy – Why corporations are failing individuals and the next episode of capitalism, by Shoshana Zuboff & James Maxmin (2002)

Quinn started the day off by asking which things the audience was curious about and would want to take away with them. Answers included conceptual subjects like learning how the models Quinn describes in his books are developing and what deep change is, but also more practical questions like understanding what makes change happen, how to keep it going, how to facilitate it, how personal and organisational change are related and how they can enforce each other, how to build confidence in people, and how to change yourself while staying who you are. Quinn seemed happy with the answers; because these were in fact the things he was going to talk about during the day. The subjects of the day were: Understanding the Deep Change Process, Envisioning the Positive Organisation, Building a Positive Culture and Becoming a Positive Leader.