Open Business models Workshop by Michel Bauwens 22nd of March 14.00-17.30 |
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Open Business models Workshop by Michel Bauwens 22nd of March 14.00-17.30 |
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The Value of Experience Executive Course Amsterdam 18-23 April |
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International Executive course 18-23 April 2010, featuring Reon Brand(Philips Design) on Foresighting, Yuri van Geest on the Future of Mobile and many others. Complete New Format. For more information mail us. Detailed VALUE OF EXPERIENCE PROGRAM 03-02.pdf

Ambassadorprogramme 2010, upcoming events |
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Hereby the full Ambassadorprogramme AMBASSADORS 2010 INFO.pdf for 2010. Enjoy!
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Serious request, fun(d) raising in optima forma |
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Serious request is an initiative to raise funds for a silent disaster on the planet. Three dj’s lock themselves up in a transparent house located on a square in a major city for 7 days without any food. They play music all day and night. The songs the play are on request of the public and being paid for.This year is the 6th edition dedicated to fight Malaria in Africa. Any donation is welcome, small and large. Apart from the music there is an auction on http://seriousrequest.3fm.nl/. The public is either on the street in front of the dj’s, or listen at home to the radio or watches on-line tv. The initiative stimulates all sort of communities to create ideas to make money for the fundraising. The impact on the Dutch public is amazing.
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Social Media, difficult to earn money with by Michiel Buitelaar Sanoma |
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Social Media; Razor Fish Digital Brand Experience Report 2009 |
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FEED: The Razorfish Digital Brand Experience Report 2009 Key Findings
Social Media and Experience by Menno Lanting |
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ABNAMRO Dialogues House was the inspiring location for a lecture by Menno Lanting(de Baak) on Social Media and Experience. For those who missed the session; The slides of the session you will find on http://www.slideshare.net/mlanting/presentatie-experience-economy Menno’s book can be ordered for a special price and your name on the cover before the end of the year on http://www.managementboek.nl/boek/978904700306.
Immaterial value creation, Albert Boswijk interview(dutch) by Joris van Heukelom |
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Our approach to healthcare and the patiënt experience |
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The European Centre has been approached by several hospitals to explore and examine the dimensions of the “patient” experience. Our approach is characterized by a multidisciplinary approach. With docters, patients, nurses, quality managers, marketing management, facility management, we have organised several quality groups (falicitated and accelarated by Spilter) where we explore basic issues as what kind of emotions experience patients when they are treated in the hospital. What are their basic needs. What are the emotions of their partners and their close family. What are the basic needs of the partners and family. What are the relevant moments in the medical process and doe the patient journey look like. What are the opportunities for hospitals and their staff to improve their performance on the so called patient touchpoints. How to redesign some of their processes in order to be more patient driven and more efficiënt at the same time. In one hospital we support quantitative research on these dimensions. Results will be available by the end of the year.
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“Health connector” iZovator Health Innovation Award |
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Together with Allard Dericks Spilter/Canast and Ab Tamon from Talmon B-connected we developed a social media concept where the close relatives of the patient are being informed about the patient movements and whereabouts. We applied for the iZovator Innovation award and very curious if the concept will be nominated. The 17th of december the winner will be presented at Izovator Cross Café at http://www.izovator.nl/
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